Subscription Queries

11 articles

Can I change my payment date?

To ensure that you are able to collect, we like to be as flexible as possible when it comes to subscriptions. If you need to change your payment date for any reason, simply follow the below Step by S…

Updated 8 months ago by Abbie Salt

How do I change my payment details?

To change your payment details on your subscription click here. If you are not logged into your account; follow the step by step guide below. Click 'My Account'. Once successfully logged in, click 'S…

Updated 8 months ago by Abbie Salt

How do I cancel a subscription?

To cancel a subscription please follow the step by step guide below; Log into 'My Account'. Click 'Subscriptions'. The Subscription page will load and you will see a list of all subscriptions. To can…

Updated 8 months ago by Abbie Salt

I think my subscription is missing a coin, what should I do?

If you think you are missing a coin from your collection please follow the following steps; To check what coins you should have had you can do the following; Log in online to 'My Account'. Click 'Sub…

Updated 8 months ago by Abbie Salt

I can't find my active subscription online

Due to our recent system upgrade, any subscriptions that were started before 1st September 2021 will no longer show on your 'My Account' section of the website. If you require any help managing these…

Updated 8 months ago by Abbie Salt

When will I be billed for my subscription?

To see when you will be billed for your next subscription please click here. This will take you to your subscription page (once logged in). You will be able to see 'Next Charge Date'. This will be th…

Updated 8 months ago by Abbie Salt

Can I add another order to my subscription delivery?

Absolutely, items can be added onto your subscription delivery, click here to learn more.

Updated 8 months ago by Abbie Salt

How can I manage my subscription online?

To manage your subscription click here. Alternatively, follow the step by step guide below. Log in to 'My Account'. On the left hand side, select 'Subscriptions'. This will allow you to see and amend…

Updated 8 months ago by Abbie Salt

Can I have more than one subscription running at a time?

Yes, you can run as many subscriptions as you wish. To manage your subscriptions click here.

Updated 8 months ago by Abbie Salt

Can I skip a subscription delivery?

You can skip a subscription delivery. If you'd like to skip a delivery, please follow the step by step guide below; Click 'My Account'. Click 'Subscriptions'. If you scroll down you will see the opti…

Updated 8 months ago by Abbie Salt

Can I buy the rest of my subscription in one go?

Yes, if you'd like to purchase your subscription outright, please let our Customer Care team know, using our live chat and we can assist you with this.

Updated 8 months ago by Abbie Salt