Returns / Refunds

6 articles

Can I exchange an item?

Yes you can exchange an item, if you have received the wrong item or if you'd just prefer to swap it for something else. Please follow our returns portal here. To exchange an item; 1. Enter order ref…

Updated 8 months ago by Abbie Salt

What should I do if my refund is incorrect?

If you believe your refund to be incorrect, please get in touch with our Customer Care team and we'll try and sort it out for you as soon as possible. Please make sure that you include your order num…

Updated 8 months ago by Abbie Salt

How to return an item?

If you return an item requesting a refund within 28 days of the item being delivered to you, providing the item arrives in good condition we will provide a refund. We aim to refund you within 14 days…

Updated 8 months ago by Abbie Salt

Can I return an unwanted product?

Whilst we pride ourselves on producing and delivering top quality products, we understand that sometimes people change their mind and things don't always go to plan! Returning an item is easy, click…

Updated 8 months ago by Abbie Salt

What happens to a refund if my card is no longer in use?

Your refund will still go back onto the card details used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot r…

Updated 8 months ago by Abbie Salt

Can I return from outside of the UK?

Returns can be made from outside of the UK however these are subject to fees which are to be paid by the sender. Please use our returns portal and the international address will be provided.

Updated 8 months ago by Abbie Salt