• en
    Deutsch English Español Français Italiano Nederlands
  • Contact

I have a problem with my order

My item says it was sent, but I haven't received anything. What should I do?

I've received a damaged item, what should I do?

I'm missing an item from my delivery, what should I do?

Can I amend an order once Ive placed it?

How do I find my orders?

How do I find out where my order is?

Track My Order

Track your order

Returns / Refunds

Can I exchange an item?

What should I do if my refund is incorrect?

How to return an item?

Can I return an unwanted product?

What happens to a refund if my card is no longer in use?

Can I return from outside of the UK?

Discount Codes

How to use a promo code against your order?

Deliveries

What are your delivery times?

How do I track an order?

How long will it take to receive my order?

Do you deliver outside of the UK?

Subscription Queries

Can I change my payment date?

How do I change my payment details?

How do I cancel a subscription?

I think my subscription is missing a coin, what should I do?

I can't find my active subscription online

When will I be billed for my subscription?

Can I add another order to my subscription delivery?

How can I manage my subscription online?

Can I have more than one subscription running at a time?

Can I skip a subscription delivery?

Can I buy the rest of my subscription in one go?

General

What is my Wishlist?

How can I make changes to the details on my account?

Terms & Conditions

How do I change my address?

Payment Options

Klarna - FAQ's

What payment methods are available?

How do I use a promo code against my order?

Laybuy FAQs

Clearpay FAQ's

Technical

I can't log in

Trouble signing into my account

I've forgotton my password, how do I reset it?

I'm not receiving emails from The Koin Club, what shall I do?

Know your coins

Do commemorative coins tarnish over time?

Coin Terminology

Contact Us

How to get in touch?

Have your say...

Leave Feedback

Wholesale Orders

Wholesale Orders

All Categories ​>​ ​Discount Codes

Discount Codes

1 article

How to use a promo code against your order?

If you have a discount code that you'd like to use against your order, simply add the items to your basket as usual. Once added and you are ready to checkout, you will see an option to 'add discount…

Updated 8 months ago by Abbie Salt

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)

Contact