How to get in touch?

Updated 3 months ago by Gabrielle Barlow

If your question hasn't been answered in our Help Hub, or you would like to speak to someone directly, please reach out to our Customer Care Team for further support. You can contact us by Live Chat, Email or Facebook Messenger.

Our Customer Care Team are available Monday to Friday from 8.30am to 5.00pm. We aim to respond to all enquiries within 48 hours.

Our Live Chat is available Monday to Friday from 9am-4:45pm. When available, our Live Chat icon will appear in the bottom right hand corner of this page, simply click on this to start chatting!

If you wish to email us, or contact us outside of our opening hours, please email us directly on support@thekoinclub.com.

If you'd like to talk to one of our team by phone, please email us with your contact number and query and one of the team will give you a call back.


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