I've received a damaged item, what should I do?

Updated 8 months ago by Abbie Salt

If you’ve received a faulty item please return the item to us as soon as possible so we can get this sorted for you.

Don’t forget to select ‘Item Damaged’ as your reason for return. For more information on how to return, click here. If you’re not able to create a return, please get in touch with Customer Care.

Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

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