I have a problem with my order
My item says it was sent, but I haven't received anything. What should I do?
I've received a damaged item, what should I do?
I'm missing an item from my delivery, what should I do?
Can I amend an order once Ive placed it?
How do I find my orders?
How do I find out where my order is?
Track My Order
Returns / Refunds
Can I exchange an item?
What should I do if my refund is incorrect?
How to return an item?
Can I return an unwanted product?
What happens to a refund if my card is no longer in use?
Can I return from outside of the UK?
What are your delivery times?
How do I track an order?
How long will it take to receive my order?
Do you deliver outside of the UK?
Can I change my payment date?
How do I change my payment details?
How do I cancel a subscription?
I think my subscription is missing a coin, what should I do?
I can't find my active subscription online
When will I be billed for my subscription?
Can I add another order to my subscription delivery?
How can I manage my subscription online?
Can I have more than one subscription running at a time?
Can I skip a subscription delivery?
Can I buy the rest of my subscription in one go?
What is my Wishlist?
How can I make changes to the details on my account?
Terms & Conditions
How do I change my address?
Klarna - FAQ's
What payment methods are available?
How do I use a promo code against my order?
I can't log in
Trouble signing into my account
I've forgotton my password, how do I reset it?
I'm not receiving emails from The Koin Club, what shall I do?
Know your coins
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