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How to get in touch? ​ | ​ How do I cancel a subscription? ​ | ​ Track your order

I have a problem with my order

My item says it was sent, but I haven't received anything. What should I do?

I've received a damaged item, what should I do?

I'm missing an item from my delivery, what should I do?

Can I amend an order once Ive placed it?

How do I find my orders?

How do I find out where my order is?

Track My Order

Track your order

Returns / Refunds

Can I exchange an item?

What should I do if my refund is incorrect?

How to return an item?

Can I return an unwanted product?

What happens to a refund if my card is no longer in use?

Can I return from outside of the UK?

Discount Codes

How to use a promo code against your order?

Deliveries

What are your delivery times?

How do I track an order?

How long will it take to receive my order?

Do you deliver outside of the UK?

Subscription Queries

Can I change my payment date?

How do I change my payment details?

How do I cancel a subscription?

I think my subscription is missing a coin, what should I do?

I can't find my active subscription online

When will I be billed for my subscription?

Can I add another order to my subscription delivery?

How can I manage my subscription online?

Can I have more than one subscription running at a time?

Can I skip a subscription delivery?

Can I buy the rest of my subscription in one go?

General

What is my Wishlist?

How can I make changes to the details on my account?

Terms & Conditions

How do I change my address?

Payment Options

Klarna - FAQ's

What payment methods are available?

How do I use a promo code against my order?

Laybuy FAQs

Clearpay FAQ's

Technical

I can't log in

Trouble signing into my account

I've forgotton my password, how do I reset it?

I'm not receiving emails from The Koin Club, what shall I do?

Know your coins

Do commemorative coins tarnish over time?

Coin Terminology

Contact Us

How to get in touch?

Have your say...

Leave Feedback

Wholesale Orders

Wholesale Orders

I have a problem with my order

- For all queries relating to anything about your order

6 articles by 1 author

Track My Order

- Order Tracking

1 article by 1 author

Returns / Refunds

- Refunds - How to return an item - Returns policy

6 articles by 1 author

Discount Codes

To learn how to use a discount code against your order click here.

1 article by 1 author

Deliveries

- Delivery timescales - Delivery destinations - Delivery options

4 articles by 1 author

Subscription Queries

Managing Subscriptions - Purchasing Subscriptions - Changing Subscriptions

11 articles by 1 author

General

For general FAQ's about your account, click here!

4 articles by 1 author

Payment Options

To learn more about what other payment methods we offer.

5 articles by 1 author

Technical

For all technical queries, please click here.

4 articles by 1 author

Know your coins

Learn about coin terminology and other interesting coin facts!

2 articles by 1 author

Contact Us

See all of the ways you can contact our Customer Care team.

1 article by 1 author

Have your say...

Let us know your thoughts and feedback

1 article by 1 author

Wholesale Orders

1 article by 1 author

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