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How to get in touch? | How do I cancel a subscription? | Track your order
I have a problem with my order
My item says it was sent, but I haven't received anything. What should I do?
I've received a damaged item, what should I do?
I'm missing an item from my delivery, what should I do?
Can I amend an order once Ive placed it?
How do I find my orders?
How do I find out where my order is?
Track My Order
Track your order
Returns / Refunds
Can I exchange an item?
What should I do if my refund is incorrect?
How to return an item?
Can I return an unwanted product?
What happens to a refund if my card is no longer in use?
Can I return from outside of the UK?
Discount Codes
How to use a promo code against your order?
Deliveries
What are your delivery times?
How do I track an order?
How long will it take to receive my order?
Do you deliver outside of the UK?
Subscription Queries
Can I change my payment date?
How do I change my payment details?
How do I cancel a subscription?
I think my subscription is missing a coin, what should I do?
I can't find my active subscription online
When will I be billed for my subscription?
Can I add another order to my subscription delivery?
How can I manage my subscription online?
Can I have more than one subscription running at a time?
Can I skip a subscription delivery?
Can I buy the rest of my subscription in one go?
General
What is my Wishlist?
How can I make changes to the details on my account?
Terms & Conditions
How do I change my address?
Payment Options
Klarna - FAQ's
What payment methods are available?
How do I use a promo code against my order?
Laybuy FAQs
Clearpay FAQ's
Technical
I can't log in
Trouble signing into my account
I've forgotton my password, how do I reset it?
I'm not receiving emails from The Koin Club, what shall I do?
Know your coins
Do commemorative coins tarnish over time?
Coin Terminology
Contact Us
How to get in touch?
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Wholesale Orders
- For all queries relating to anything about your order
6 articles by 1 author
- Order Tracking
1 article by 1 author
- Refunds - How to return an item - Returns policy
To learn how to use a discount code against your order click here.
- Delivery timescales - Delivery destinations - Delivery options
4 articles by 1 author
Managing Subscriptions - Purchasing Subscriptions - Changing Subscriptions
11 articles by 1 author
For general FAQ's about your account, click here!
To learn more about what other payment methods we offer.
5 articles by 1 author
For all technical queries, please click here.
Learn about coin terminology and other interesting coin facts!
2 articles by 1 author
See all of the ways you can contact our Customer Care team.
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